Your Privacy Matters

Information We Collect

When you use ServeBasiq, we may collect the following information:

• Account details such as name, email address, phone number, and profile image
• Location information (with your permission) to show nearby services and products
• Information you provide through contact forms, inquiries, or listings
• Business and KYC details if you register as a provider or seller
• Basic usage data and device information to improve the platform experience

How We Use Your Information

We use your information only for legitimate platform purposes, including:

• Connecting users with nearby service providers, product sellers, and rental businesses
• Processing bookings, orders, and requirement requests
• Responding to your inquiries and support requests
• Verifying provider identity and preventing fraud or misuse
• Improving platform features, usability, and performance
• Sending occasional service updates or important notifications

Data Sharing

ServeBasiq does not sell, rent, or trade your personal information. Limited data may be shared with providers you contact (for example, your name and city so they can respond to your request), with trusted service infrastructure (hosting, analytics, payment processing), or when required by law.

Cookies & Tracking

ServeBasiq uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how the platform is used. You can control cookies through your browser settings, although disabling them may affect some features.

Data Security

We take reasonable technical and organizational steps to protect your information from unauthorized access, misuse, or disclosure. This includes encrypted connections, access controls, and regular security reviews. No online platform can guarantee complete security, but we work continuously to minimize risk.

Third-Party Services

ServeBasiq may use third-party tools or services (such as authentication providers, maps, image hosting, and analytics) to support platform functionality. These services operate under their own privacy policies, and we only share the minimum data required for the service to function.

Children’s Privacy

ServeBasiq is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information. You can also ask us to stop using your data for specific purposes. To exercise any of these rights, contact us using the details below and we will respond within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy from time to time as the platform evolves. When we do, we will update the “Last updated” date at the top of this page. For significant changes, we may notify you through the app or by email.